The existing ticketing infrastructure was based around a physical card infrastructure, which delivered a poor customer experience and limited its appeal to visiting tourists.
TfNSW needed a solution to reduce road congestion by encouraging more commuters to view public transport as the most efficient way to travel. To achieve this, we needed to remove barriers for both local and inbound commuters to leverage the transportation network by allowing the use of the payment instrument they have on their wallet or phone to pay for transportation services.
Redefining the TfNSW payments system allows for a flexible portfolio of services powered by cutting-edge Mastercard technology to meet the unique needs of commuters travelling through Sydney